Refund policy
REFUNDS + RETURNS
Oh no! Not a perfect fit, not to worry.
We accept full returns within 7 days of receiving the item and credit your payment back to you. *Shipping is to be covered by you on the way back to us for both refunds and credits. After the 7 day refund period we will accept your order as an exchange for credit up to 21 days after receiving the item. After 21 days upon receiving the item it will be fully yours to keep and enjoy! Each item is best described with size, length, materials and possible variations BUT if you have anything that's on your mind don't hesitate to reach out. We're here to make this a fun experience and we hope you embrace the one of a kind aspects of the natural gemstones. All returns and exchanges must be in full working condition and packaged safely as they were when shipped to you. Tracking is required for all ship backs, if something is lost without tracking we are not responsible. We're pretty flexible with returns and exchanges so don't hesitate to reach out.
NOTE: ALL SALE ITEMS ARE FINAL SALE.
PLEASE SEND ALL RETURNS TO:
JULIA SZENDREI
PO BOX 172
TAHOE VISTA, CA 96148
PLEASE SEND A DIRECT EMAIL PRIOR TO SECURING YOUR RETURN OR EXCHANGE STATUS.
BE SURE TO INCLUDE YOUR INFORMATION, MAILING ADDRESS AND NATURE OF THE SHIPMENT INSDIE THE RETURN/EXCHANGE/REPAIR.
Any questions, thoughts or ideas, please contact us at info@JULIASZENDREI.COM
Return Refunds
We will notify you once we’ve received and reviewed the item. Typically it takes 7-14 days to process a return and refund your item. All refunds will be made to the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damages and issues
If your order arrived damaged, please contact us and we'll sort it out!
Exchanges
Looking to swap your item for a different style? We're happy to make that happen! Send us an email at info@juliaszendrei.com with your order, item you'd like to return, along with a link or description of the item you'd like instead.
REPAIRS
Repairs are offered for 30 days after your purchase on damages due to malfunction in materials. Photos of damages are required.
Repairs due to natural wear and tear after the 30 days should be shipped to the mailing address below and shipping is to be covered by sender to and from. Total cost to repair including return shipping is $7.50.
Natural wear and tear means styles that may have been worn the shower, while working out and/or not totally kept from tugging or pulling from clothing while sleeping. For repairs with missing pieces we will assess the damage and may request a fee to supply materials. Water damage and active wear will not constitute a manufacture malfunction and will require costs for repairs to be covered.